Terms & Conditions:

General information

BIO-Life APS
Ravnsborggade 20
7400 Herning
Denmark
CVR: 39990830

Email: Kundeservice@bio-vitae.dk


The parties to the agreement

"Purchaser" is used for the natural person who mainly acts outside his profession and who, by placing an order to BIO-Vitae, makes an offer for the purchase and delivery of certain goods.

In the following, "BIO-Vitae" is used both for the natural or legal person who, upon order confirmation, accepts the Buyer's order and sells the ordered goods, and for the website from which goods are presented and ordered.

Product information:

At BIO-Vitae, the product's essential properties are disclosed, for further information or questions about existing information, you can send an email to BIO-Vitae via

Prices:

All prices are daily prices and only valid on the day of the order. Price changes may therefore occur.

All stated prices include 25% VAT.

 Payment:

The account information you enter when purchasing goods is sent directly to PBS in encrypted form (SSL) which only you and PBS can read. Thus, no one else sees or stores the information about you. When purchasing with a Dankort or credit card, the amount is deducted from your account as soon as it leaves BIO-Vitae. If you choose to receive the item with cash on delivery, the amount is paid upon receipt of the item.

We accept payment with Anyday.
The amount is only withdrawn from your card when the item is dispatched.
When you choose to pay with Anyday, the first payment is deducted when the item is shipped. You will then pay your monthly benefit on the last working day from the coming month, and three months ahead.
No fees or interest will be charged for your purchase if you pay on time. If you return your purchase, the agreement with Anyday will end automatically.

We do not charge card fees 

The risk of accidental demise or deterioration:

Only at the time when the ordered goods have come into the Buyer's possession does the risk of the ordered goods perishing or being damaged due to accidental circumstances pass to the Buyer.

Complaint:

According to the Sales Act, BIO-Vitae provides a 2-year right of complaint from receipt, for manufacturing and material defects (deficiencies). The right of complaint does not cover errors, damage or wear and tear, directly or indirectly caused by incorrect operation, poor maintenance, violence or unauthorized intervention.

The invoice must be presented to BIO-Vitae in connection with the application of the complaint.

 Any complaints about defects in delivered products must be made to BIO-Vitae within a reasonable time after the Buyer has or should have discovered the defect. Otherwise, the Buyer loses his right to claim the defect. If you complain within two months of discovering the fault, the complaint will always be timely.

Please state and show on request what the defect consists of.

If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be sent back in proper packaging. Also remember to get a receipt for shipping so we can reimburse you for shipping costs.  

Disclaimer and Warranty:

BIO-Vitae has made it easy for you to get relevant information on other websites through links. These websites are outside BIO-Vitae's control. We can therefore in no way be held responsible for the content on these pages.

Information about the ordered goods from such websites is not included in the description of the ordered goods in the agreement between the Buyer and BIO-Vitae.

The Seller is not liable for direct or indirect losses as a result of the ordered goods arriving late to the Buyer, or the ordered goods suffering from defects, when the delay or defects are due to the Buyer's act or omission or force majeure

BIO-Vitae does not provide an independent guarantee for the ordered goods, and the Buyer only obtains the guarantees that the manufacturer issues to the Buyer.

Right of withdrawal:

As a consumer, you have a 14-day right of withdrawal when you shop with us. 

The cancellation period expires 14 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item.

If it concerns an agreement for regular delivery of goods over a certain period, the cancellation period expires 14 days after the day you receive the first item.

The deadline means that you have 14 days from receipt to notify us that you want to cancel your purchase. You can send an email to Kundeservice@bio-vitae.dk or use the standard cancellation form, which you will find at the bottom of the trading conditions.

You cannot cancel the purchase by refusing to receive the item without notifying us at the same time.

Cancellation of part of the purchase

If you have purchased several items from us, you have the option of returning one or more items, even if they were purchased in one order.

Please note that you will not get the shipping costs back if you regret part of your purchase.

Return

Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us.

You must pay for the package to be returned yourself, and you are liable if any damage occurs during transport.

Certain items cannot be returned by normal post. This applies to: (insert item types). 

The cost of returning these items is expected to cost no more than: (insert amount).

No right of withdrawal
These agreements cannot be cancelled: 

Delivery of sealed goods which for reasons of health protection or hygiene are not suitable for return and where the seal has been broken after delivery, 

The condition of the item when you send it back

If the item has lost value and this is because you have used it in a way other than what was necessary to establish the nature, characteristics and way of functioning of the item, you can only get a part of the purchase amount back. The amount you can get back depends on the commercial value of the item, and in some cases it may mean you can only get back the shipping costs.

We recommend that you send the item back in the original packaging.

If the original packaging is missing, this may lead to a decrease in the value of the item.

Refund of the purchase amount

If you regret your purchase, you will get your money back. If the item is impaired, we deduct the amount you are liable for.

We will refund all payments received from you, including delivery costs (however, this does not apply to extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day on which we have received your notification that you want to cancel the agreement.

We return the money with the same means of payment that you used for the purchase, unless we have agreed otherwise.

We can withhold payment until we have received the item, unless you send us documentation that you have returned it.

The item is sent to:

BIO-LIFE APS

Ravnsborggade 20

7400 Herning

Denmark

We only receive packages that are sent directly to the address.

 Subject to change:

BIO-Vitae reserves the right to change and update the terms and conditions that apply to this website. It is therefore important that you keep yourself informed of any changes.

Delivery times:

Denmark           

Distribution to private with GLS 0-1 kg DKK 69.00  

Denmark           

Distribution to private GLS 1 -5 kg DKK 75.00           

Denmark           

Delivery point GLS purchase amount is less than DKK 300.00, the price is DKK 37.00          

Denmark           

Delivery point GLS purchase amount is over DKK 300.00, the price is DKK 0.00

Access to complaints
If you as a consumer want to complain about your purchase, you must contact Janus at Kundeservice@bio-vitae.dk. 

. If we are unable to find a solution, you can send a complaint to Nævnenes Hus, Toldboden 2, 8800 Viborg via www.naevneneshus.dk

In order to be able to complain, the product or service that you want to complain about must have cost at least DKK 1,110 and a maximum of DKK 100,000. It costs a fee to have the complaint processed.

When you shop at an e-mark webshop, you can have your case processed by the e-mark for free - regardless of the size of the amount. Read more her.

If you live in an EU country other than Denmark, you can complain to the EU Commission's online complaints portal here -

Personal data policy 

We need the following information when you shop with us:

Name, address, phone no. and email address.

We register and pass on the personal data that is necessary to be able to deliver the goods to you. 

This means GLS and Postnord

The personal information is registered with BIO-Vitae ApS and stored for five years, after which the information is deleted. 

We also collaborate with a number of other companies that store and process data. The companies only process information on our behalf and may not use it for their own purposes.

We only work with data processors in the EU or in countries that can provide your information with sufficient protection. 

The data controller at bio-vitae.dk is BIO-Vitae ApS.

You have the right to be informed about which information we process about you.
If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you ask for it. It can, for example, be if your data is no longer necessary in relation to the purpose for which we were to use it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: Kundeservice@bio-vitae.dk. 

Standard cancellation form

(This form is completed and returned only if the right of withdrawal is exercised)

To:

BIO-LIFE APS

Ravnsborggade 20

7400 Herning

Denmark

Email: Kundeservice@bio-vitae.dk

 We recommend that you send the item back via our return portal 

Go to return portal

I hereby announce that I wish to exercise the right of withdrawal in connection with my purchase agreement for the following goods/services:

__________________________________________________________________________________

Ordered it: _______________________________     Received it: _______________________________

Consumer's name: __________________________________________________________________________

Consumer's address:  ___________________________________________________________________

Consumer's signature: _________________________________________      Date: _________________

(only if the content of the form is communicated on paper)

The trading conditions were last updated on 20-12-2022

NOTE: We have inserted a section on personal data policy. This section only contains the minimum requirements for your obligation to provide information in connection with purchases. Please be aware that you also have an obligation to provide information for your processing of personal data that goes beyond what is necessary for the purchase itself. Read more in the information letter.